Thetford Netball Club’s Policies (download pdf)


Responsible officer Lead Safeguarding Officer
Group owner Executive Team
Date created 12th Oct 2019
Version 1.2
Review date SEPT 2021
Applicable for All members of Thetford Netball Club
Summary These policies set out Thetford’s approach to fulfilling its commitment to creating and maintaining a safe and enjoyable environment for all members of Thetford Netball Club. We expect all members associated with the club to abide by these policies and codes of conduct.



  1. Players Code of Conduct
  2. Players Code of Conduct for squads
  3. Parents Code of Conduct
  4. Coaches Code of Conduct
  5. Safeguarding Policy
  6. Anti-Bullying Policy
  7. Photographic Policy
  8. Social Media Policy
  9. Transport and Trips Policy
  10. Consent Form


  1. Players Code of Conduct for Training Sessions 

As a member of Thetford Netball Club, I fully understand and agree to the following conditions:

  • I understand that it is essential that I arrive for training on time and prepared. If I am unable to attend training, I will let my coach know the reason why, in advance of the training session.
  • I will follow the registration process which will be taken prior to the start of each session and also discuss with my coach or safe guarding officer if there are any personal issues that may have an impact on training.
  • I will ensure that my fingernails are cut to the appropriate length and all jewellery removed and that my hair is tied back.
  • I appreciate hydration is very important and it is my responsibility to bring sufficient fluids to training sessions.
  • I will play within the rules and respect official’s decisions.
  • I will respect and never underestimate my opponents, and not try to gain an unfair

advantage over them.

  • I will encourage and support my fellow team members at all times without behaving in an unsporting way towards our opponents.
  • I will at all times listen to my coaches’ advice and follow their instruction and at no time will I disobey my coach with regards to coaching.
  • I will pay any fees for training and matches promptly.
  • I will ensure my affiliation is up to date.
  • I will not use foul or other inappropriate language.
  • Use of mobile phones during training sessions is not permitted, exceptions will be made in the event of an emergency.
  • I understand that Discipline is extremely important and disruptive behavior is

unacceptable and that it has a negative impact on all those training.

  1. Players Code of Conduct for Squads

 As a member of the squad, I fully understand and agree to the following conditions:

  • I realise that I have been selected as a member of the squad for my ability, commitment and hard work. As a member of the squad I will endeavour to work hard to make the squad a success.
  • I will support and respect fellow Squad members at all times. I know that negative or derogatory comments or intimidation towards other Squad members will not be accepted and such comments can only demoralise a fellow member.
  • I accept that squads for tournaments will be selected by the team Coach/Leader. I am fully aware and happy that if selected, I may have to share my position and in some cases play fewer games than other Squad members.
  • I accept squads for tournaments will be selected by team Coaches/Leaders. I realise that such selections will be based on my performance and development during training and local league games.
  • I will at all times respect any decisions made by my Coach or Leader. I understand that squad selections are made to win games and not glorify individuals.
  • I will at all times respect any decisions made by officials and show respect towards them.

3.Parents/Carers/Supporters Code of Conduct

It is hoped that the following will prove useful to parents and carers to support their child to

participate in and enjoy netball. As a parent, carer and supporter of Thetford Netball Club I will try to work within the following guidelines:

  • Support my child’s involvement and help them to enjoy all that netball has to offer.
  • Encourage respect for the rules of netball, promote and support fair play and the acceptance of an official’s decision.
  • Encourage recognition of good performance in others as well as themselves.
  • Do not applaud opponents errors or their misfortune.
  • Uphold high standards of behaviour, appearance and promote the importance of being a good team player.
  • Establish a positive partnership with the coach in order to help provide the best possible balance between the demands of netball, education and home.
  • Ensure that my child is aware of all the arrangements made for matches, training, tours and trips.
  • Be punctual when collecting or delivering my child to training or matches.
  • Ensure that my child fully understands the requirements of the Codes of Conduct for players.
  • Never exert undue pressure on my child to compete or to gain results. Be realistic about my child’s ability.
  • Always use appropriate language and ensure my child does the same.
  • Under no circumstances condone a rule violation or the use of prohibited substances including alcohol and tobacco.
  • Ensure that my child understands that they should take an appropriate level of responsibility for their own safety.
  • Show respect to the coach/volunteer working with my child.
  • If you have any questions or queries, communicate these to the coach/volunteer to enable any concerns to be understood and responded to. A culture of openness is encouraged and it may be possible (and important) to ensure that your child can contribute to any such discussions to enable their views to be considered.
  • Any concerns that parents/carers feel unable to address directly with the coach/volunteer should be discussed with the Club Safeguarding Officer (see flowchart of committee members).
  • Encourage my child to take responsibility for their own actions.
  • You should immediately inform your child’s coach or team manager of an injury or illness that affects your child which might impact upon their ability to train or compete.
  1. Coaches/Umpire Code of Conduct

 The Coaches/Umpire Code of Conduct states the values and standards expected at all times. In addition to these, when in my capacity as a coach, umpire, table official, team manager, teacher, tutor, assessor, tester, trainer, verifier, mentor or volunteer, I will also:

  • Be a positive role model for netball by acting in a way that projects a positive image of my role within netball and being fair, considerate and honest with participants and officials.
  • Display high standards in my language, manner, punctuality, preparation and presentation to ensure that all time spent with me by participants or colleagues is a positive experience.
  • Exercise reasonable care and skill when carrying out my duties, including but not limited to keeping up to date with the latest practices and developments by taking up further education and other personal and professional development opportunities
  • Be consistent, independent and demonstrate complete impartiality through exercising reasonable care and skill to enforce the rules of the game by applying them fairly and to effect control of the game.
  • As a coach, seek to inspire and motivate in accordance with an individual’s abilities to enable them to play to the best of their ability and realise their potential.
  • As a coach, provide athletes with planned and structured training programs appropriate to their abilities and goals by ensuring that equal attention and opportunities are available to all, including those requiring a modified plan due to sickness or injury.
  • As a tutor, assessor, tester, trainer, verifier or mentor, provide candidates with the appropriate information, planned and structured programs appropriate to their needs and goals, ensuring that equal attention is applied, and to provide appropriate feedback following observation of a session.
  • Be mentally and physically fit to carry out my role within netball.
  • Ensure that the training and/or competition environment is safe and appropriate for the age, physical and emotional maturity, experience and ability of the athletes.
  • Ensure that I follow instructions and comply with all health and safety regulations that apply to the role I am undertaking.
  1. Safeguarding Policy

Thetford Netball Club is committed to ensuring that all children* participating in netball have a safe and positive experience. (*Children should be taken to mean all persons under the age of 18). We will do this by.

  • Recognising that all children participating in netball (regardless of age, gender, race, religion, sexual orientation, ability or disability) have a right to have fun and be protected from harm in a safe environment.
  • Ensuring that individuals working within netball at or for our club provide a safe, positive and fun netballing experience for children.
  • Appointing a Club Welfare Officer and ensuring that they attend all current and future training modules required by England Netball and the NSPCC, so that they have the necessary skills to be able to undertake their role effectively.
  • Ensuring that all people who work at or for our club (such as staff, officials, volunteers, team managers, coaches etc) understand the Safe Hands Policy applies to them according to their level of contact with children in netball.
  • Ensuring that all individuals working within netball at or for the club are recruited and appointed in accordance with England Netball guidelines.
  • Ensuring that individuals working within netball at or for the club are provided with support through education and training so that they are aware of and can adhere to good practice and code of conduct guidelines defined by both England Netball and by the club.
  • Ensuring that correct and comprehensive reporting procedures exist for raising and managing safeguarding and child protection concerns. Such procedures recognising the responsibility of the statutory agencies and in accordance with pre-defined safeguarding and child protection procedures as defined by the England Netball, Statutory Agencies and Local Safeguarding Children Board LSCB guidelines and policies.
  • Providing everyone connected with the club (including parents, children, volunteers and staff) with the opportunity to voice any concerns which they have (about possible suspected child abuse, and/or about poor practice) to the Club Safeguarding Officer. (see flowchart)
  • Ensuring that all suspicions, concerns and allegations are taken seriously and dealt with swiftly and appropriately.
  • Ensuring that access to confidential information relating to child welfare matters is restricted to the Club Safeguarding Officer and the appropriate external authorities as specified within England Netball Safeguarding and Child Protection procedures.
  • If a disclosure is made to any member of Thetford Netball Club then no direct questions will be asked.
  • Safeguarding officer will be informed of this information and appropriate will be taken.
  1. Anti-bullying Policy

As an individual you should:

  • Take all signs of bullying very seriously.
  • Encourage all young people to speak and share their concerns, help the victim to speak out and tell the person in charge or someone in authority.
  • Create an open environment.
  • Investigate all allegations and take action to ensure the victim is safe.
  • Speak with the victim and the bully(ies) separately.
  • Reassure the victim that you can be trusted and will help them. However, do not promise that you will not tell what has been said.
  • Keep a record of what is said (what happened, by whom, when).
  • Report any concerns to the Club Welfare Officer.

Action Towards the Bully(ies).

The coach or person in charge should:

  • Talk with the bully(ies), explain the situation, try to get the bully(ies) to understand the consequences of his/her/their behaviour. Seek an apology to the victim(s).
  • Inform the bully(ies) parents.
  • Provide support for the Coach of the victim.
  • Impose sanctions as necessary.
  • Encourage and support the bully(ies) to change their behaviour.
  • Hold meetings with the families to report on progress.
  • Inform all organisation members of action taken
  • Keep a written record of action taken.
  1. Photographic Policy

 Thetford Netball Club is keen to promote positive images of young people playing netball, and is not banning the use of photographic or videoing equipment. However, there is evidence that some people have used sporting events as an opportunity to take inappropriate photographs or film footage of young people.

Thetford Netball Club recognises the need to ensure the welfare and safety of all young people in netball.  As part of that commitment, we aim to ensure that photographs, video images or other images of young people will not be taken or used without the consent of the parents/carers.  Use of cameras/videos during matches, training sessions and other club occasions.

  • Photographs/images are not to be taken at matches or training without the prior permission of the parents/carers of the child.
  • This permission can be given by proxy by the coach of each team only after parental consent for this has been granted within the registration process.
  • If consent has not been given for a child on the consent form, then this is made known to the relevant persons (eg: Coach/Team captains) so that the person taking photographs/images is aware and should avoid taking photographs/images of that particular child.
  • The children will be informed a person will be taking photographs or videoing.
  • The children will be informed that if they have concerns they can report these to the coach, captain or club safeguarding officer.
  • Concerns regarding inappropriate or intrusive photography or videoing should be reported to the Club Safeguarding Officer.

Use of images for example on the website, media or during coaching sessions

  • We will only use images of young netballers in appropriate kit, to reduce the risk of inappropriate use, and to provide positive images of the young netballers.
  • We will encourage the reporting of inappropriate use of images of young people.
  • We will report our concerns to the Club’s Safeguarding Officer or, if appropriate, the Local Child Welfare Board, LADO, MASH.
  • We will, from time to time, use video as a coaching aid. In such cases we will ensure that parents/carers and the young netballers are aware that this is part of the coaching programme, and material will be stored securely and deleted or destroyed when a parent requests it or when the material is no longer needed.
  • The Club will ensure that parental/carer consent has been given prior to any photographs/images being taken or used.
  • Unsupervised access to young netballers, or one-to-one photographic/filming sessions, is not permitted in any circumstance.
  • All photographs of young netballers will be used in accordance with this policy.
  1. Social Media Policy

 The term ‘social media’ is used here to describe dynamic and socially- interactive, networked information and communication technologies, for example Web 2.0 sites, SMS text messaging and social networking sites.

This policy refers to the term ‘Friend’. This is used by social media networks and websites to describe a member of your network. For example ‘Friend’ on Facebook or ‘Follower’ on Twitter.

The purpose of this social media policy is as follows:

  • Encourage good practice,
  • Protect Thetford Netball Club, its members and its volunteers.
  • Promote effective and innovative use of social media as part of Thetford Netball Clubs activities whilst protecting the integrity of Thetford Netball Club and maintaining a consistently high standard of communication with internal and external users.
  • Personal Accounts. Whilst this policy is to govern the use of Thetford Netball Club accounts, we would ask that those with personal social media accounts are mindful of who can view their profile and act accordingly. If you are friends with colleagues, students (18+) prospective students you should therefore consider carefully before posting comments regarding Thetford Netball Club that could cause offence or be viewed as contravening confidentiality rules. If you identify yourself as a member of Thetford Netball Club within your Personal accounts please remember that your actions or comments could be construed as those of Thetford Netball Club.
  • Usage Policy. The Internet and Social Media are exciting opportunities for us to engage with existing members and supporters of Thetford Netball Club and potential new members.
  • Members of the social media groups will be aged 13+. This is a legal requirement for any social media groups. This will be monitored by the social media administration team.
  • Underage members will be removed from the group until they come of legal age.
  • Social media groups are used as a way of communicating between squads. Consent must be given by parents for any members who are under 18. Personal messaging between younger members is not encouraged unless it is game related. If any issues are to arise then this MUST be reported as soon as possible to the relevant person.
  • Social Media users are reminded that they must consider intellectual property rights, copyright and ownership of data. Every effort has been made to ensure that nothing in the Thetford Netball Club domains and their associated sub-domains (the website) infringes UK law.
  • Intellectual property (IP) law is the law protecting the rights of creators and owners of intellectual creativity. IP law also regulates the creation, use and control of a protected work. The main branches of IP law are copyright, patents, trademarks, designs, passing off and the law of confidential information. For latest information please visit http://www.ipo.gov.uk/
  • Conduct Content. We believe in free speech, however when offering Thetford Netball Club social media accounts for example Facebook pages we reserve the right to remove certain content that you may post on Thetford Netball Club owned and administered websites and pages. As a general rule users can post content freely on a social media account except when content could be considered illegal, obscene, defamatory, threatening, infringing upon intellectual property rights, invasive of privacy or otherwise injurious or objectionable. Users cannot use the Thetford Netball Club name to promote or endorse any product, opinions, cause or political party. Stating that Thetford Netball Club endorses your personal opinion is prohibited. You agree that you will not knowingly or with intent to defraud provide material and misleading false information. Users should understand that content posted becomes the sole responsibility of the individual who originally posted the content. All opinions expressed by users of this site are expressed strictly in their individual capacity and not as a representative of Thetford Netball Club.
  • Thetford Netball Club will not be liable, under any circumstances for any errors, omissions, loss or damages of any kind incurred as a result of use of any content posted on this site. Remember that you are required to protect confidential and proprietary information regarding Thetford Netball Club members and coaching personnel.
  • Encouraged practice Collaborative uses – Thetford Netball Club supports both internal (e.g. inter-team or age group) and external collaboration and recognises that social media may provide opportunities for people and organisations to work together.
  • Communications and External Relations uses – Thetford Netball Club recognises the opportunity to communicate with prospective and existing sponsors through social media as part of an integrated marketing strategy. Prospective and current members’ uses – these users, along with others who have an interest in Thetford Netball Club, are active in social media, e.g. setting up Facebook groups and blogging. The committee will monitor these sites to get further insight into the needs of its users. Possible responses to any contentious issues identified in unofficial social media sites should be referred to the committee.
  • Ex member uses – Thetford Netball Club recognises the opportunity to communicate with ex members through social media to develop an on-going relationship with them. These uses are the responsibility of the committee, who has ultimate responsibility for ex members contact details. These contacts will be made through the open facebook page. Closed group is used solely for registered players (parents of junior players).
  • Privacy. Please be aware that if you are posting on behalf of Thetford Netball Club using your own personal account you should check your privacy or account settings to ensure that you are not allowing a wider audience to view your personal details.
  • Monitoring and Investigation. Thetford Netball Club may refer to social networking sites when investigating breaches of discipline, e.g. cheating, harassment, anti-social behaviour. Thetford Netball Club may monitor forums and blogs to gain indirect feedback on Thetford Netball Club services and facilities. Thetford Netball Club may post replies on forums or blogs to answer queries or address factual corrections, but would generally take a cautious approach before getting involved in contentious issues.
  • Misappropriate use of Social Media – relating to Thetford Netball Club. Posting personal statements of a defamatory or offensive nature regarding Thetford Netball Club, any of its members or coaching personnel might be regarded as breaching thetford Netball Club’s code of conduct and could be dealt with under Thetford Netball Club’s disciplinary procedure. Likewise, personal statements that would reasonably be considered as offensive or discriminatory in respect of other non- Thetford Netball club-related groups when posted to social media can be considered as public statements and might contravene Thetford Netball Club’s code of conduct as they could be attributed to a member of Thetford Netball Club staff.
  • This policy document has been drawn up to protect Thetford Netball Club. Any infringement of this could result in an investigation and, or action in line with Thetford Netball Clubs Disciplinary Procedure. Any evidence that a user has committed a criminal act in relation to the use of computing equipment will be reported to the police.
  • Future Developments. This document refers to existing social media, web technologies and tools as they exist at the time of writing, however like most IT services this is a fast changing landscape and developments in social media and related technologies are regularly released.
  1. Transport and Trips Policy

 Thetford Netball Club  is committed to creating and maintaining an environment in which all young people involved in netball are safe when being transported and away on trips, and abide by the guidelines produced by England netball below.


  • When using transport we will check drivers’ suitability and access seat belts. Pick-up and drop-off points, times, Insurance and Supervision.

Planning Trips  

  • Which will include training, matches home and away, day camps and any other day trips away. There will be situations such as training camps, residential tournaments and tours where adults will be placed in positions of trust.

We will use the following netball specific guidelines to assist us when planning/running sessions and events.

Before the Trip

  • The organisers of trips will plan and prepare a detailed programme of activities for the young people who are involved in the trip.
  • Organisers will obtain, in writing, parental consent to young people joining a trip. This will include completed medical, photography and dietary forms and emergency contact details.
  • Parents/carers will be given full information about the trip, including details of the program of events, the activities in which the young people will be engaged and the supervision ratios.
  • All information about parents/carers will be collected, including telephone numbers where parents/carers can be contacted at any time during the trip.
  • A responsible adult will be nominated and parents/carers made aware of this person and their contact details.
  • The facilities and surroundings being used will be checked as being safe and well maintained and large enough to accommodate the number of players in attendance.
  • We will check that there are adequate changing and showering facilities.
  • We will be aware of the Standard Operating Procedure of the centre being used, including emergency facilities/telephone.
  • We will ensure that all young people are adequately protected from the effects of the weather.
  • We will ensure that all young people take appropriate kit for the activity in which they are involved.
  • Leaders in charge must be satisfied that those workers and adults who accompany group parties are fully competent to do so. Only qualified, experienced coaches should be used, and they should have adequate civil and third party liability insurance cover.

Policy on Transport & Trips 

  • During the Trip all young people will have adequate breaks for the length of the day and the intensity of the practices/games.
  • Young people will not be put in physical danger through inappropriate grouping.
  • Adults will take care when participating in games with young people.
  • Young people do not play more than is desirable for their age and/or ability.
  • All young people need to be made aware of the importance of proper procedures for the intake of liquid and food for the activity in which they are engaged.
  • Contact/medical information should be available for any young person involved in an adult team.
  • All young people should be adequately supervised and engaged in suitable activity at all times.
  • In circumstances when planned activities are disrupted, e.g. due to weather conditions, then organisers will have a number of alternative activities planned.
  • Young people will be supervised at all times, preferably by two or more adults.
  • Young people will not be left unsupervised at any venue, either indoors or out.
  • We will not conduct meetings with young people while they are changing.
  • We will not be alone in a changing room with young people while they are changing or showering.
  • Do not deal with young people’s injuries without a first-aid certificate and without another adult present.
  • We will not ask young people to perform in training sessions or games whilst injured, if by doing so they could make the injury worse. Coaches should advise players to seek appropriate medical help or advice concerning injuries.
  • We will not expose young people to excessive extremes of weather during any session.
  • We will not be alone with individual young people in any situation, particularly at the end of the sessions or in the dark.
  • We will not offer to take young people home or allow others to take them home without the specific permission of the parents/carers.
  • We will not supply or encourage under-age children to purchase/consume alcohol or banned substances of any sort or supply or encourage pornographic material. This is especially relevant to adult tours by clubs/organisations. Residential Trips (in addition to all points listed so far)
  • All residential facilities will be adequate for the age people and supervising adults will sleep in separate rooms.
  • Young people will be encouraged to display high standards of behaviour, individually and as a group, recognising that their behaviour sets an example for the group.
  • We will not shower with young people under any circumstances.
  • We will not visit young people’s rooms unnecessarily and never be alone.
  • We will not conduct individual meetings with young people in their rooms.
  1. Consent Form

I have read, understood and will adhere to the policies set out by Thetford Netball Club.

Please tick each section to show you have read and understood these policies.

Policies Tick
Players Code of Conduct
Players Code of Conduct for Squads
Parent Code of Conduct
Coach/Umpire Code of Conduct
Parent Code of Conduct
Safeguarding Policy
Anti-bullying Policy
Photographic Policy
Social Media Policy




Signed___________________________ (Parent/Guardian)  Date______________


Signed___________________________ (Player)  Date_______________


Signed___________________________ (Coach)  Date_______________



I/we agree to my daughter taking part in the activities of Thetford Netball Club.


Occasionally, photographs will be taken at training or competition and used on our official social media sites, also for educational purposes filming during training or match play may occur.

I/we agree/do not agree* to filming or photography for the Club website and/or local and national press.  We will not receive prior notice of this occurring.


As a senior member of Thetford Netball Club, I agree to adhere to the clubs policies and codes of conduct.


Signed: __________________________________ (Parent/Guardian/Senior Member)

Date: __________________